Company: Clovers | Years: 2021 - 2024 | Sector: HR Tech | Role: Lead Product Designer
Improving the Remote Hiring Experience
Context & Problem
We live in a highly connected world where teams can work together across continents, but hiring processes often remain outdated, siloed, manual and with a lot of room for bias.
The Solution
Clovers was on a mission to change that by developing a suite of products to make hiring more efficient, transparent, equitable and enjoyable.
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Using calendar integrations, the Clovers bot auto-joined scheduled interview video calls and recorded them, letting hiring managers focus on the conversation without the need to take notes. Once complete, the video would be uploaded to the platform where it would be transcribed and the hiring team could flag positive and negative moments, leave comments and rate the candidate based on predetermined skills and attributes.
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allows hiring teams to record themselves asking questions, giving candidates a personal experience while giving recruiters the ability to screen candidates without the scheduling hassle.
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Help hiring managers create industry relevant interview guides with a tool that provides suggested questions, screened by IO experts to reduce bias. By using the same guide for each candidate, companies can reduce bias in their hiring process.
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Allow hiring teams to review all hiring documents, from emails to job descriptions, using an algorithm based in academically research to attract diverse candidates and reduce bias.
The Process for One-Way Interviewing
User Research > Market Research > Competitive Analysis > Ideation > Wireframing >
Testing & Feedback > High fidelity designs > Collaboration with engineering
Research
Along with market research and interviews with other clients, I flew to Tampa to sit with the Talent Acquisition experts at LivingHR to better understand their pain-points and workflows.
Wireframes
Once we found the opportunities for improvement and settled on a set of features, I wireframed the experience to test our assumptions some existing clients and opened it up to feedback from internal stakeholders.
Competitive Analysis
We did an in-depth competitive analysis of existing one-way tools in the market, testing them, looking for gaps and how we could build a better experience. These screenshots show my deep-dive into one competitor, Willo. My cat Luna helped.
High Fidelity Designs
The core elements of the final design were simplicity and ease of use, allowing the hiring manager to set up their interview and record their questions quickly and for candidates to be able to record their responses and submit them easily.